Shipping policy

 

Shipping & Delivery

We use Australia Post for delivery of all orders in Australia and DHL Express for international orders. Our dispatch hub is located in Perth, Western Australia, and we make every effort to send out orders within 24 hours of purchase, excluding weekends and public holidays.

Upon processing your order, you'll receive an email confirming your order along with a tracking number to monitor its progress. Please be aware that we do not ship to PO Boxes outside of Australia.

If you have inquiries about shipping or require urgent assistance, don't hesitate to reach out to us at customercare@sharkies.com. We're here to provide support as best as we can.

It's important to note that the estimated shipping times below are separate from the dispatch period. These estimations are approximate and may be subject to delays:

Country	Shipping Method	Transit Time	Cost
Australia	AusPost Standard	2-8 business days	$9 AUD, free for orders over $75
Australia	AusPost Express	1-4 business days	$12 AUD, free for orders over $100
New Zealand	AusPost Express	2-4 business days	$15 NZD, free for orders over $150
USA & Canada	DHL Express	5-9 business days	$20 USD, free for orders over $150
UK	DHL Express	2-4 business days	£15 GBP, free for orders over £120
Europe	DHL Express	2-4 business days	€20 EUR, free for orders over €150
Other Countries	DHL Express	3-7 business days	Calculated at checkout

 

Import Duties & Taxes

Please be aware that your deliveries might be subject to local import fees or taxes. Your local customs office will calculate these charges according to your country's policies. The customer bears sole responsibility for any additional costs. Such expenses will be invoiced through the courier service, and the order can only be released upon payment.

In cases of refused delivery, the original and return shipping expenses will be charged to the customer and deducted from any potential refund.

Take note that your country may enforce a minimum threshold for imported goods. If you're placing a larger order, we recommend verifying these prerequisites with your local customs office.

For more detailed information and to understand your local policies better, we advise contacting your local customs office directly.